CUSTOMER CARE
We are here to help make your shopping experience a great one! Reach out to us with any questions or requests you may have. Our friendly customer service team is here for you to answer any doubts or troubles you may have with your order.
Have any questions or concerns?
We’re always ready to help!
send us an email to:
RETURNS
At A L I K Ā, we want to make sure you are completely satisfied with your purchase. If you need to return an item, please reach out to us within a week after you get your order and we will be happy to help.
FAQ
Do you provide International delivery?
We do provide international shipping, it may be shipping fee depending on the country you are shopping from.
How do I return an item?
Reach out to us, we will tell you how you can return your items depending on the country you shopping from.
What is your returns policy?
we have a week after order fulfilled policy, this means you have a week after you got your order delivered to to reach out and return in case of damaged goods or wrong items delivered,
Terms of Use and Privacy Policy
Terms of Use:
Welcome to A L I K A, an online clothing store. By using our website, you agree to the following terms and conditions:
1. Customer Responsibility: All responsibility for the selection, purchase, and use of our products falls on the customer. A L I K A is not liable for any injuries, damages, or losses resulting from the use of our products.
2. Product Information: We make every effort to provide accurate product information, including descriptions, sizes, and colors. However, we do not guarantee the accuracy, completeness, or reliability of this information.
3. Ordering: When you place an order with A L I K A, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order, at our sole discretion.
4. Payment: We accept payment by credit card, PayPal, and other payment methods. By providing payment information, you authorize A L I K A to charge your payment method for the total amount of your order, including shipping and handling fees.
5. Shipping: We will make every effort to ship your order as quickly as possible. However, we do not guarantee delivery times, and are not liable for any delays, lost packages, or damages during shipping.
6. Returns and Exchanges: We accept returns and exchanges within 30 days of purchase, provided that the product is in its original condition. Customers are responsible for all shipping costs associated with returns and exchanges.
7. Intellectual Property: All content on the A L I K A website, including text, graphics, logos, images, and software, is the property of A L I K A or its affiliates and is protected by copyright, trademark, and other intellectual property laws.
8. Governing Law: These terms and conditions are governed by the laws of the State or contry you are shopping from, without regard to its conflict of laws provisions.
Policy:
At A L I K A, we are committed to protecting the privacy and personal information of our customers. By using our website, you agree to the following policy:
1. Information Collection: We may collect personal information, including your name, address, email address, and payment information, when you make a purchase on our website. We may also collect non-personal information, such as your IP address, browser type, and operating system.
2. Use of Information: We may use your personal information to process your order, communicate with you about your order, and provide customer support. We may also use your information to send you promotional offers or other marketing materials, unless you opt out of receiving such communications.
3. Sharing of Information: We may share your personal information with our affiliates and service providers, such as payment processors and shipping companies, in order to fulfill your order. We may also share your information with law enforcement or other government agencies, as required by law.
4. Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your information, and are not liable for any damages resulting from unauthorized access or use.
5. Cookies: We may use cookies, web beacons, and other similar technologies to collect non-personal information about your use of our website, and to customize your experience. You may disable cookies in your browser settings, but this may limit your ability to use certain features of our website.
6. Changes to Policy: We reserve the right to modify or update this policy at any time, without prior notice.
Your continued use of our website after any such changes indicates your acceptance of the revised policy.
By using our website, you acknowledge that you have read and understand our Terms of Use and Policy, and agree to comply with all terms and conditions.